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Title
Text copied to clipboard!Debt Collection Agent
Description
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We are looking for a Debt Collection Agent who can efficiently and professionally manage debt recovery while maintaining good client relationships. In this role, you will be responsible for monitoring debts, communicating with clients, and collecting payments to ensure the financial stability of the company. Your tasks include analyzing outstanding debts, creating payment plans, and collaborating with legal departments when necessary. Success in this position requires excellent communication skills, negotiation abilities, and problem-solving skills. You will work closely with finance and customer service teams to find the best solutions for debt recovery and maintain the company's reputation.
Responsibilities
Text copied to clipboard!- Monitoring and managing debts
- Communicating with clients for debt recovery
- Creating and monitoring payment plans
- Collaborating with legal departments when necessary
- Managing data and documentation
- Preparing reports for management
- Conducting risk analyses
- Negotiating with clients
- Optimizing debt collection processes
- Maintaining and developing client relationships
Requirements
Text copied to clipboard!- Previous experience in debt collection or finance
- Good communication and negotiation skills
- Problem-solving abilities
- Accuracy and organization
- Ability to work under pressure
- Good computer skills
- Proficiency in Estonian language, spoken and written
- Foreign language skills are a plus
- Teamwork skills
- Discretion and confidentiality
Potential interview questions
Text copied to clipboard!- What is your previous experience in debt collection?
- How would you approach a difficult client unwilling to pay their debt?
- What methods do you use in debt collection?
- How do you ensure client relationships are maintained during debt recovery?
- How do you handle stressful situations at work?
- What are your strengths and weaknesses in this field?
